Report Fraud

CCCU works with a real-time fraud prevention service in addition to other fraud prevention systems to monitor unusual and unauthorized activity on your accounts.

To report fraudulent transactions, contact our team at 702-228-2228. If calling afterhours, an afterhours representative will be able to start the process for you.

NOTE: To complete an investigation, you will need to speak to one of our experienced team members during business hours Monday – Thursday between 8 am – 5 pm or Friday between 8 am – 6 pm at 702-228-2228.

If you suspect fraud, please report it to us IMMEDIATELY to prevent any additional fraud on your accounts.

 

Lost or Stolen Cards

To report your card lost or stolen, please call 866-238-5312 immediately.

You should also contact a CCCU Service Representative at 702-228-2228, option 3 during regular business hours.

Freeze / Deactivate / Order New Card

To place a temporary freeze on your debit or credit card, deactivate your card, or order a new one, log in to your online banking.

Inaccurate or Unauthorized Transactions

To report inaccurate or unauthorized transactions, contact our team at 702-228-2228. If calling afterhours, an afterhours representative will be able to start the process for you.

NOTE: To complete an investigation, you will need to speak to one of our experienced team members during business hours Monday – Friday between 8 am – 5 pm at 702-228-2228.

If you suspect fraud, please report it to us IMMEDIATELY to prevent any additional fraud on your accounts.

CCCU Member Protection

Fraud Monitoring

Our real-time fraud prevention service monitors and analyzes transactions and assigns a rating to the transaction. Certain transactions detected on your Clark County Credit Union debit or credit card will trigger a call requiring you to verify the transaction. In some cases, the transaction may be declined at the point of purchase if the fraud rating is high.

If fraudulent activity is detected, you will be contacted using the primary telephone number we have on file. If there is no answer, a fraud monitoring representative will leave you a message requesting a call back to verify the suspected transaction. If you miss the phone call, you can contact the call center at 866-238-5312, 24-hours a day, 7 days a week.

If you have been contacted by a fraud monitoring representative and do not wish to provide confirmation of your transactions with them, you may contact a CCCU Service Representative at 702-228-2228.

Travel Notifications

For planned travel, contact a member of our team at 702-228-2228, 24-hour a day, 7 days a week for support. Notifications can also be made in-person at any CCCU branch or via a secure message in Online Banking.

Additional Resources

Cybersecurity Tips Fraud Protection