Privacy and Security

Clark County Credit Union values the privacy of our members. You have chosen to do business with us, and we recognize our duty to keep the information you provide to us secure and confidential. We believe that all personal and financial information specific to you that you provide to the Credit Union through any channel constitutes personal information. Protecting your privacy, along with your financial assets, is at the core of our business.

You can read and print our privacy notice here.

Keeping Your Information Secure

Keeping your financial information secure is one of our most important responsibilities. We value your trust and handle your information with care. Our employees access information about you when needed to maintain your accounts or otherwise meet your needs. Our policies and procedures emphasize the importance of keeping our members' information confidential. We protect information according to established security standards and procedures, and we continually assess new technology for protecting information.

Working to Meet Your Needs Through Information

In the course of doing business, we collect and use various types of information, such as information we receive from you on applications or other forms; information about your transactions with us, our affiliates, or others; and information we receive from a consumer reporting agency. We may also access information about you, such as credit reports, when considering a request from you for additional services or when exercising our rights under the law or any agreement with you.

Keeping Information Accurate

Keeping your account information accurate and up to date is very important. We have established procedures so that your financial information is accurate, current and complete. If you ever find that your account information is incomplete, inaccurate or not current, please call or write us at the telephone number or address listed on your account statement. We will correct any wrong information as quickly as possible.

How and Why Information is Shared

We limit who receives information and what type of information is shared. We share information with the goal of bringing you greater convenience and more choices.

Sharing Information with Credit Union Affiliates

The Credit Union is affiliated through full or partial ownership with various service organizations. All of these companies are dedicated to working together to provide the products and services that you want. All of these companies meet the same stringent requirements to protect your privacy as the Credit Union.

We may also share information from your applications with other companies that assist us in providing an array of services, such as check printing, investments and insurance, and data processing companies. These companies might, for example, assist us in offering you certain products and services or help us mail statements. These companies act on our behalf and are required to keep the information that we provide to them confidential.

We do not sell our member lists to catalogs, direct mail companies, magazines or other non-financial service providers.

Other

Information may be exchanged with credit bureaus and similar organizations, provided when legally required or permitted, or in connection with a fraud investigation.

If we receive a subpoena or similar legal process demanding release of any information about you we will generally attempt to notify you unless we believe we are prohibited.

We do not collect personal identifying information about visitors to our Internet site. Individual visitors to the Credit Union's web site remain anonymous. Our servers collect standard non-identifying information about visits to the site, such as date and time visited, IP address, city, state, and country. This information is used to compile standard statistics on site use. Please note that since we cannot control information on other Internet sites, we are not responsible for the content of sites linked from our Web site.

Opt-Out Process

We believe you should have the right to decline disclosure of personal information that is collected on our databases. The records for those individuals who request that their personal information not be used for future mailings or phone calls will be marked in our database so that their names will be excluded from any contact in the future.

This will exclude the member's name from all direct mail campaigns and any phone research or telemarketing campaigns from the Credit Union or its companies.

Request for Removal from Special Mailing Lists

The Credit Union and companies affiliated with the Credit Union are permitted by law to share among one another any information about the transactions or experiences with you. If you do not wish the Credit Union to share information, except as permitted by law; please send your request to

Clark County Credit Union
P.O. Box 36490
Las Vegas, NV 89133.

Please keep in mind that if you choose to remove your name from our database, you may no longer be able to receive some of the limited special offers available only to existing Credit Union members. Please note that your request for removal will only apply to information shared in order to make promotional offers to you.

Our Privacy Policies may change from time to time, so please check our Web site or with any Credit Union branch for the most updated version.

Web Security

CCCU takes measures to protect your privacy and security while using our website. The following practices are part of our efforts to protect your funds and identity:

  • Visitors to the CCCULV.org remain anonymous. We do not collect personal identifying information about our visitors to our site.
  • We use your IP address to help diagnose problems with our server, and to administer our website. Our servers collect standard identifying information about visitors to the site, such as date and time visited, IP address, city, state, and country. This information is used to compile standard statistics on site usage.
  • We use cookies for our loan calculators, as well as to deliver content specific to your interests.
  • If you have provided identification (such as name and address) via email or information request forms, the information will only be used to communicate with you to handle your request. It is not sold or transferred to other parties unless required by law or court order.
  • This site contains links to other websites. We are not responsible for the practices or the content of such websites.
  • We caution you to avoid transmitting confidential information over the Internet, unless the transmission is done within a secured area. Neither online applications nor email messages are secure communication channels.
  • CCCU reserves the right to change or amend its Privacy and Confidentiality policy at any time by posting a new privacy policy.
  • Information sent through email is not secure. Please do not send confidential information (account number, social security number, PIN number,etc.) through email.

Contacting CCCU

If you have questions about this privacy statement, the practices of this site, or your dealings with this website, please contact:

Clark County Credit Union
PO Box 36490
2625 N Tenaya Way
Las Vegas, NV 89133-6490

702-228-2228

If you prefer to communicate through email, contact service@ccculv.com. Please note that information sent through email is not secure. Please DO NOT SEND CONFIDENTIAL INFORMATION (account number, social security number, PIN number, etc.) through email.

 

Up Arrow