Live View eStatements Offer Many Benefits!
- Faster delivery - eStatements are available to view online 3-4 days before mailed statements arrive (usually the first business day of the month).
- More secure - No worries about theft of your information from the mailbox.
- Access past statements anytime - Statements are archived so you can easily view and print past statements anytime with no fee.
- Saves paper and money - Less paper means fewer trees needed, and fewer expenses for your cooperative financial institution.
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Enrollment
eStatements enrollment can be done through our online banking!
eStatement Frequently Asked Questions
Q. How do I sign up to receive eStatements?
A. Log in to online banking and sign up under 'Services'.
Q. How will I be notified when my eStatement is available?
A. You will receive an e-mail message that your statement is ready to view or print online.
Q. What are the benefits of eStatements?
A. Benefits include:
- Convenient 24-hour access to your month end statements
- Electronic files can be saved on your computer saving the space of paper files
- Electronic statements are available quicker than paper statements
Q. Will I still receive a paper statement?
A. No, you will no longer receive your month end statement by mail.
Q. If I’m receiving eStatements and forget to notify the Credit Union that my e-mail address has changed what will happen to my statement?
A. eStatements will discontinue and you will receive paper statements via mail the next statement cycle.
Q. If I don’t like eStatements how do I change back to paper statements?
A. You can notify the Credit Union and we will convert you back to paper statements.
Q. Will I have the ability to save or print my eStatement if needed?
A. Yes, you can save or print your eStatement.
Q. How much do eStatements cost?
A. eStatements are free.
Q. What requirements are needed in order to receive eStatements?
A. The only requirements are:
- Internet access (Internet Explorer 4.0 or higher, Netscape 4.0 or higher with 128-bit encryption)
- Adobe Acrobat Reader 8.0 or higher
- An e-mail account
- Your CCCU account number
- A personalized password to open the eStatements
Q. How do I notify the Credit Union when my e-mail address changes?
A. Complete the eStatement Change Form.
Q. How do I change my personal identification number (PIN) for eStatements?
A. Complete the eStatement Change Form.
Q. How long does it take to process change requests?
A. Your request will be completed in 24 to 48 hours excluding weekends or holidays.
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