Online Banking Guides*

Access our digital guides for both consumer and business members. These Online Banking Guides have even more detail on our online banking and may answer your questions. If you need further assistance with your accounts, please contact us at 702-228-2228. These links will take you to an online banking guide from Murphy and Co.

Consumer Online Banking

Business Online Banking

Spanish Banking Guide

*Best viewed in the following browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari. If using an iPhone or iPad you must be on iOS 13 or higher to use Bill Pay. If you cannot update directly on the device you will have to connect it to a desktop and manually update.

Please use these 5 simple steps to help you transition to our new online banking system:

Step 1 - Verify Your Info

Is your contact information correct?  Please verify that CCCU has your current email, cell phone or landline number on file. Without this information, we cannot verify your identity to allow access to your accounts. 

Step 2 - Get the App

For Apple users, update your CCCU app to get the new functionality and improved services. For Android users, you will need to delete your current CCCU app and download a new one in Google Play. Our increased mobile banking functionality makes tracking your money even easier!

Step 3 - Register Your Devices

Using your existing username and password you will use multi-factor authentication to register each of your devices (computer, phone, tablet). A unique code will be sent to you via the method you select – text, email or phone call. You will only need to do this once per device. The code will expire in 15 minutes. If you are locked out of your account and need to be reset, contact our Service Department at 702-228-2228.

Step 4 - Bill Pay*

Review your Bill Pay and set up eBills. All your Bill Pay payees will be transferred over to your new system, but eBills sent from vendors are not.

Step 5 - Personal Financial Management (PFM)

Once your accounts update in the new system, you can bring them into the new PFM tool. This allows you to track your spending and see a suggested budget. You may also link outside accounts to get the full picture of your financial profile.

Other special features of the new system to explore include:

• Send Money – make member to member and person to person transfers
• Card Swap - update a card number to multiple payees at once
• Place a stop payment
• Set up text alerts
• User management tools for business accounts

Intuit QuickBooks, Quicken, and Mint Guides:

If you are using these products the settings will need to be updated to ensure a successful transition of your data between the systems. Please click on one of the links below that will take you to the pdf user guides for step by step setup. Please review these guides first if you are having any issues. If you need further assistance, please contact us at 702-228-2228.

Live View eStatements Offer Many Benefits!

Enrollment

eStatements enrollment can be done through our online banking! 

eStatement Frequently Asked Questions

Q.  How do I sign up to receive eStatements?

A. Log in to online banking and sign up under 'Services'.

Q.  How will I be notified when my eStatement is available?

A.  You will receive an e-mail message that your statement is ready to view or print online.

Q.  What are the benefits of eStatements?

A.  Benefits include:

• Convenient 24-hour access to your month end statements
• Electronic files can be saved on your computer saving the space of paper files
• Electronic statements are available quicker than paper statements

Q.  Will I still receive a paper statement?

A.  No, you will no longer receive your month end statement by mail.

Q.  If I’m receiving eStatements and forget to notify the Credit Union that my e-mail address has changed what will happen to my statement?

A.  eStatements will discontinue and you will receive paper statements via mail the next statement cycle.

Q.  If I don’t like eStatements how do I change back to paper statements?

A.  You can notify the Credit Union and we will convert you back to paper statements.

Q.  Will I have the ability to save or print my eStatement if needed?

A.  Yes, you can save or print your eStatement.

Q.  How much do eStatements cost?

A.  eStatements are free. 

Q.  What requirements are needed in order to receive eStatements?

A.  The only requirements are:

• Internet access (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari)
• Adobe Acrobat Reader
• An e-mail account
• Your CCCU account number

Q.  How do I notify the Credit Union when my e-mail address changes?

A.  Complete the eStatement Change Form. 

Q.  How do I change my personal identification number (PIN) for eStatements?

A.  Complete the eStatement Change Form.

Q.  How long does it take to process change requests?

A.  Your request will be completed in 24 to 48 hours excluding weekends or holidays.