What is Card Management and how does it benefit me?
Card Management is an online tool that provides a convenient way to control how, when, and where your card is used. You can turn your card on/off, restrict card usage to specific types of merchants and/or transaction types, set travel alerts, and much more.
Where do I find the Card Management tool?
The Card Management tool is located on the left-hand side under the services tab in online banking.
What if I don't have a card with Clark County Credit Union?
The Card Management tool will be located under the services tab but when you click on it a message will appear “Sorry, there were no cards found for you. Please contact Member Services at 1 (702) 228-2228 if you feel this is incorrect.”
What types of features are included in Card Management?
Card Services Page
The Card Services page will display all your Clark County Credit Union debit and credit cards. This page includes features such as turning on/off your card, card activation, submit travel notifications and rewards.
How long will it take for my new card to appear in Online Banking Card Management?
It may take up to 2 business days from card creation to appear in online banking.
If I closed my card, why is it still appearing in online banking?
If your closed card does not fall off after 2 business days after closure, please call member service at 702-228-2228 or use the disable slider in online banking.
Enable/Disable Slider
The enable/disable slider is located near each card. This is a convenient way for you to temporarily block and unblock your card instantly. Please be advise this will not apply to recurring transactions. To stop recurring charges please use the Card Controls function.
What if I see a card in online banking that I don't recognize?
Immediately block the card by using the disabled card slider located below the card image.
Card Details
The card details screen provides a range of card management functions such as ordering a replacement card, setting merchant and transaction controls, setting travel alerts and more.
How do I know what account my card is linked to?
You can see the account linked to each card by hovering over the card in the card details screen. The account number will appear as masked with the last four digits displayed.
Can I request a pin number from Card Management?
You must contact 1-866-238-5312 to request a new pin number. The phone number link is provided in the card management tool.
Order Replacement Card
Order a replacement card to your mailing address on file with CCCU. This option is best used when your card is damaged. Please be advised that your current card will be closed and the new card’s number, CVV code and expiration will change for your security.
Your new card will arrive within 7-10 business days.
Report Lost or Stolen Card
By reporting your card as lost, stolen or impacted by fraud your card will be instantly closed and a notification will be sent directly to one of our fraud experts for further investigation. Please note that the representative will be reaching out to your phone number on file to follow up and potentially start a fraud claim on your behalf.
Which option should I select to report fraud?
Select the most appropriate radio button based on the type of fraud you are experiencing. Have you lost your card? Then select the lost radio button. If you have fraud on your card however it is in your possession select the fraud radio button.
If I accidentally reported my card lost, stolen or fraud, can my card be re-opened?
Once a card has been reported lost, stolen or fraud you will be unable to re-open your card through online banking. Please call member service at 702-228-2228 for further assistance.
Card Controls
The card control’s function allows you to customize what type of transactions you would like to block. This block is instant and can be removed any time through online banking. Transactions can be customized by spending limits, location, transaction types or merchant types.
Can I select multiple transaction types to customize a control? For example: Block all grocery transactions over $100.00 but approve ecommerce over $100.00?
No, if a spending limit is selected it will universally block anything over that set amount.
Will I be alerted when a transaction is blocked?
Yes, you will instantly receive a text notification to the phone number provided within the card controls tool.
What if I have a card control set and a transaction I authorized is declining? How can I make the transaction go through?
You can remove the card control instantly by unselecting the transaction type and clicking submit limits. This will update in real time, and you can retry your transaction.
Balance Transfer
Take advantage of our no fee balance transfers and save on interest when you transfer higher rate balances from other credit cards. By submitting a request for a balance transfer it may take up to 14 business days to complete.
Is there a limit to how many cards I can include in my balance transfer request?
Yes, you can submit up to four different credit cards for a balance transfer request.
Can I do a balance transfer from a loan?
No, you can only roll over balances carried from non-CCCU credit cards.
Credit Line Adjustment
Requesting a credit line increase has never been easier. Simply click on the Credit Line Adjustment feature and this will re-direct you to the Loan Request Information Page.
Alerts
The alerts’ function allows you to customize what type of transactions you would like to be notified for. Notifications will be sent via text to the phone number provided. Notifications can be customized by spending limits, location, transaction types and merchant types.
What if I am not getting text alerts sent to my phone?
Confirmed you are properly enrolled into card alerts by verifying the appropriate transaction types have been selected, then scroll down to see the phone number that is entered for the delivery option.
How do I stop receiving text alerts for card controls?
Simply by unselecting the spending, location, transaction, and merchant types within the card controls and/or the alerts page and click submit alerts.
Can I enroll multiple phone numbers to received SMS alerts?
No, at this time only one contact number is supported to receive SMS Alerts.
Can I set up an alert without declining the transaction?
Yes, you can add text notifications to be sent to your phone by clicking on your card and clicking on Alerts. Select your spending, location, transaction and merchant alert types your prefer, enter in your phone number and click submit alert.
Travel notifications
Travel notifications can now be sent directly to CCCU from online banking. You can pick and choose which cards you would like to apply travel alerts to. Travel alerts may take up to 2 business days to be applied.
How do I add a travel alert to my card?
You can add a travel alert to your card in the card management tool by scrolling down to the bottom of the card services screen, clicking on travel notifications, and selecting the applicable cards. You can designate both domestic and/or international travel alerts.
Set ATM Limit
Regardless of how much cash is in your checking account every debit card has a set card limit. ATM limit increases are dependent upon account balances and activity. Please note that this is for ATM transaction only. ATM limit increases are subject to review and can take up to 2 business days to be updated.
How can I raise my ATM limit higher than what is listed on online banking?
You can raise you ATM limit higher than what is listed on online banking by calling member service at 702-228-2228.
What if I just want to raise my purchase limit?
Purchases limit increases are currently not supporting through online banking. Please call member service at 702-228-2228.
Rewards
Maximize your earning potential with CCCU Rewards! A simple, easy to use program that rewards you for all your debit AND credit card purchases, so your points add up no matter how you shop.
Other
How do I unenroll card management features?
You can unenroll you card completely from card controls by calling member service at 702-228-2228.
Can I receive text alerts to different phone numbers?
No, you can only link one phone number to card controls or alerts regardless of the card. For example: if I change my phone number on my debit card it will roll over to the credit card as well.
How can I ensure my request in card management was successfully submitted?
You can see successful actions submitted through your messages in online banking. Messages are located under the home bar on the left-hand side in your online banking.
How do I cancel a Card Management request?
You can request a cancellation of any Card Management feature by sending a message right from online banking. To create a new cancellation message, Messages are located under the home bar on the left-hand side in your online banking.
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