Privacy & Security
Clark County Credit Union values the privacy of our members. You have chosen to do business with us, and we recognize our duty to keep the information you provide to us secure and confidential.
Facts: What does Clark County Credit Union do with your personal information?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. What? The types of information we collect and share depend on the product or service you have with us. This information can include:
- Social Security Numbers and Account Balances
- Account Transactions and Credit History
- Payment History and Transaction or Loss History
| Reasons we can share your personal information | Does Clark County Credit Union share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes - to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates' everyday business purposes - information about your transactions and experiences | No | We don't share |
| For our affiliates' everyday business purposes - information about your creditworthiness | No | We don't share |
| For our affiliates to market to you | Yes | We don't share |
| For non-affiliates to market to you | No | We don't share |
| Does Clark County Credit Union share? | Yes |
|---|---|
| Can you limit this sharing? | No |
| Does Clark County Credit Union share? | Yes |
|---|---|
| Can you limit this sharing? | No |
| Does Clark County Credit Union share? | Yes |
|---|---|
| Can you limit this sharing? | No |
| Does Clark County Credit Union share? | No |
|---|---|
| Can you limit this sharing? | We don't share |
| Does Clark County Credit Union share? | No |
|---|---|
| Can you limit this sharing? | We don't share |
| Does Clark County Credit Union share? | Yes |
|---|---|
| Can you limit this sharing? | We don't share |
| Does Clark County Credit Union share? | No |
|---|---|
| Can you limit this sharing? | We don't share |
Who We Are
Questions? Call (702) 228-2228 or go to www.ccculv.org/contact-us
What We Do
How does Clark County Credit Union protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. How does Clark County Credit Union collect my personal information? We collect your personal information, for example, when you:- Open an account or use your credit or debit card
- Provide employment information or apply for financing
- Make deposits or withdrawals from your account
- Sharing for affiliates’ everyday business purposes – information about your creditworthiness
- Affiliates from using your information to market to you
- Sharing for nonaffiliates to market to you
Definitions
Affiliates: Companies related by common ownership or control. They can be financial and nonfinancial companies.- Clark County Credit Union has no affiliates.
- Clark County Credit Union does not share with our nonaffiliates so they can market to you.
- Our joint marketing partners include insurance companies and financial advisors.
Online Privacy Practices
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We maintain physical, electronic and procedural safeguards to guard your nonpublic personal information. We restrict access to nonpublic personal information about you to employees who need to know that information. We also recognize the importance of protecting privacy where children are involved. Our Sites and Mobile Apps are not marketed to individuals under the age of 13, and we request that these individuals do not provide personal information through our Sites and Mobile Apps. We do not knowingly collect personal information from children under 13. We collect personal information about you through your computer or mobile devices by the use of cookies and similar tracking technologies as well as personal information you provide when you visit or use our Sites and Mobile Apps, for example when you:- Apply for or open a new account
- Register for a new product or service, or request information about a product or service
- Contact Information such as name, mailing address, email address, telephone and mobile number(s)
- Account Application information such as credit and income information
- Identifiers such as Social Security number, account number(s), driver’s license number (or comparable) or other information that identifies you for ordinary business purposes
- Access Authorization such as user name, alias, PIN and password and security questions and answers
- Information from your computer and mobile devices where allowed by individual browsers and/or operating systems, such as:
- Unique device identifiers (for example Media Access Control (MAC) and Internet Protocol (IP) addresses)
- Browser type, version, language, and display/screen settings
- Geolocation information with consent (for example ATM or financial center location, fraud prevention)
Surfing Safely and Securely
Clark County Credit Union is committed to providing you with an enjoyable online experience. Clicking through our website will provide you with comprehensive information on our financial products and services, as well as ensure that the privacy and security of your personal information is protected.How Secure Is Clark County Credit Union’s Online Banking?
Clark County Credit Union uses technology that encrypts or disguises all information during your Clark County Credit Union online session. If someone were to intercept your data, it would be meaningless and impossible to read or change. To ensure that your information is secure at all times, Clark County Credit Union runs Mobile Banking on a secure server utilizing TLS encryption. To ensure that your information is secure at all times, Clark County Credit Union runs Online Banking on a secure server utilizing SSL encryption.What is Transport Layer Security (TLS) encryption?
TLS encryption technology emerged as the industry standard for securing data while it travels across the Internet. TLS is used worldwide in online stores, credit unions, banks, and an all other Web sites where information from an individual needs to be kept confidential.What is Secure Sockets Layer (SSL) encryption?
SSL encryption technology emerged as the industry standard for securing data while it travels across the Internet. SSL is used worldwide in online stores, credit unions, banks, and an all other Web sites where information from an individual needs to be kept confidential. Your information is guaranteed confidentiality through the encryption or scrambling process and cannot be decrypted by anyone but you. If an encrypted message is somehow intercepted, it will be unreadable by the third party.Third-Party Links
Clark County Credit Union does not endorse or guarantee the products, information, or recommendations provided by linked sites. Clark County Credit Union is not liable for any failure of products or services advertised on linked sites. Third-party websites may provide less online security than the Clark County Credit Union website. And further, each third-party link may have a privacy policy different than your Credit Union; thus we encourage you to review each privacy policy for your own protection. Clark County Credit Union does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of their information.Geolocation Data
Clark County Credit Union may collect, use, and share data depending on the products and services that you have with us. CCCU may need to use and share your personal information to provide those services. This includes contact information, which we sync to help you find contacts for optional payment service, and geolocation information, which may aid in the prevention of fraudulent transactions. It also includes your banking, payment, and transaction information. Federal law gives consumers the right to limit some, but not all sharing. State and Federal laws also require us to tell you how we collect, share and protect your personal information.Access to Mobile Phone Functions
CCCU Mobile Banking offers additional products or services that may require access to functions of mobile phones listed below. Permission must be granted and may be revoked by accessing the product or service settings. Revocation of access may limit product or service accessibility.| Permissions | Function | Example |
|---|---|---|
| CAMERA | Allows access to the device's camera | Mobile Remote Deposit |
| LOCATION | Allows access to location | Maps |
| ACCESS TO EXTERNAL STORAGE | Allows access to files/media on the device | Secure Message Attachments |
| CONTACTS | Allows access to contacts on the device | Person to Person Payments Recipient List |
| Function | Allows access to the device's camera |
|---|---|
| Example | Mobile Remote Deposit |
| Function | Allows access to location |
|---|---|
| Example | Maps |
| Function | Allows access to files/media on the device |
|---|---|
| Example | Secure Message Attachments |
| Function | Allows access to contacts on the device |
|---|---|
| Example | Person to Person Payments Recipient List |
Keeping Your Information Secure
Keeping your financial information secure is one of our most important responsibilities. We value your trust and handle your information with care. Our employees access information about you when needed to maintain your accounts or otherwise meet your needs. Our policies and procedures emphasize the importance of keeping our members’ information confidential. We protect information according to established security standards and procedures, and we continually assess new technology for protecting information.
Working to Meet Your Needs Through Information
In the course of doing business, we collect and use various types of information, such as information we receive from you on applications or other forms; information about your transactions with us, our affiliates, or others; and information we receive from a consumer reporting agency. We may also access information about you, such as credit reports, when considering a request from you for additional services or when exercising our rights under the law or any agreement with you.Keeping Information Accurate
Keeping your account information accurate and up to date is very important. We have established procedures so that your financial information is accurate, current and complete. If you ever find that your account information is incomplete, inaccurate or not current, please call or write us at the telephone number or address listed on your account statement. We will correct any wrong information as quickly as possible.How and Why Information is Shared
We limit who receives information and what type of information is shared. We share information with the goal of bringing you greater convenience and more choices.Sharing Information with Credit Union Affiliates
The Credit Union is affiliated through full or partial ownership with various service organizations. All of these companies are dedicated to working together to provide the products and services that you want. All of these companies meet the same stringent requirements to protect your privacy as the Credit Union. We may also share information from your applications with other companies that assist us in providing an array of services, such as check printing, investments and insurance, and data processing companies. These companies might, for example, assist us in offering you certain products and services or help us mail statements. These companies act on our behalf and are required to keep the information that we provide to them confidential. We do not sell our member lists to catalogs, direct mail companies, magazines or other non-financial service providers.Other
Information may be exchanged with credit bureaus and similar organizations, provided when legally required or permitted, or in connection with a fraud investigation. If we receive a subpoena or similar legal process demanding release of any information about you we will generally attempt to notify you unless we believe we are prohibited. We do not collect personal identifying information about visitors to our Internet site. Individual visitors to the Credit Union’s web site remain anonymous. Our servers collect standard non-identifying information about visits to the site, such as date and time visited, IP address, city, state, and country. This information is used to compile standard statistics on site use. Please note that since we cannot control information on other Internet sites, we are not responsible for the content of sites linked from our Web site.Opt-Out Process
We believe you should have the right to decline disclosure of personal information that is collected on our databases. The records for those individuals who request that their personal information not be used for future mailings or phone calls will be marked in our database so that their names will be excluded from any contact in the future. This will exclude the member’s name from all direct mail campaigns and any phone research or telemarketing campaigns from the Credit Union or its companies.Request for Removal from Special Mailing Lists
The Credit Union and companies affiliated with the Credit Union are permitted by law to share among one another any information about the transactions or experiences with you. If you do not wish the Credit Union to share information, except as permitted by law; please send your request to: Clark County Credit Union P.O. Box 36490 Las Vegas, NV 89133 Please keep in mind that if you choose to remove your name from our database, you may no longer be able to receive some of the limited special offers available only to existing Credit Union members. Please note that your request for removal will only apply to information shared in order to make promotional offers to you. Our Privacy Policies may change from time to time, so please check our Web site or with any Credit Union branch for the most updated version.Web Security
CCCU takes measures to protect your privacy and security while using our website. The following practices are part of our efforts to protect your funds and identity:- Visitors to the CCCULV.org remain anonymous. We do not collect personal identifying information about our visitors to our site.
- We use your IP address to help diagnose problems with our server, and to administer our website. Our servers collect standard identifying information about visitors to the site, such as date and time visited, IP address, city, state, and country. This information is used to compile standard statistics on site usage.
- We use cookies for our loan calculators, as well as to deliver content specific to your interests.
- If you have provided identification (such as name and address) via email or information request forms, the information will only be used to communicate with you to handle your request. It is not sold or transferred to other parties unless required by law or court order.
- This site contains links to other websites. We are not responsible for the practices or the content of such websites.
- We caution you to avoid transmitting confidential information over the Internet, unless the transmission is done within a secured area. Neither online applications nor email messages are secure communication channels.
- CCCU reserves the right to change or amend its Privacy and Confidentiality policy at any time by posting a new privacy policy.
- Information sent through email is not secure. Please do not send confidential information (account number, Social Security number, PIN number, etc.) through email.
Contacting CCCU
If you have questions about this privacy statement, the practices of this site, or your dealings with this website, please contact: Clark County Credit Union PO Box 36490 2625 N Tenaya Way Las Vegas, NV 89133-6490 702-228-2228 If you prefer to communicate through email, contact service@ccculv.com. Please note that information sent through email is not secure. Please DO NOT SEND CONFIDENTIAL INFORMATION (account number, Social Security number, PIN number, etc.) through email.Cookie Policy Clause
Cookie Policy
We use cookies and similar tracking technologies to personalize and improve your online experience as you use our [websites, mobile applications, and digital services] (collectively, the “Services“). This policy provides information about cookies, how we use them, and how you can control them.
What are Cookies?
Cookies are small text files which are transferred to your device (e.g., computer, tablet, mobile device, etc.) when you visit a website or application. Cookies allow us to uniquely recognize your device and provide you with a more consistent, efficient online experience. They are not harmful to your devices and do not contain viruses or malicious code. For more general information about cookies, please visit: www.allaboutcookies.org.
How Do We Use Cookies?
Below is a summary overview of the categories of cookies and how we use them:
Necessary Cookies
These cookies are required for the operation of our Services and are essential to enable you to use the features of our Services, such as logging in, filling in forms, and making payments. These cookies are always on and cannot be switched off as you would be unable to use or access the Services without them.
Functional Cookies
These cookies remember choices you make to improve your online experience. For example, these cookies can be used to remember choices you make (such as your username, language, or the region you are in), as well as changes you have made to parts of web pages that you can customize (such as text size, layout, preferences, and fonts). If you do not allow these cookies, then some of the choices you have made on previous visits to our Services will not be saved.
Analytic Cookies
These cookies collect information about how the Services are being used (such as which areas are used most often and if you receive any error messages). The information collected is mostly aggregated and anonymous. We use these cookies to ensure our Services are working correctly, improve the performance of our Services, and ensure that the products and services we offer are right for you and other people. Without these cookies, we cannot assess how our Services are performing and make relevant improvements that could better your online experience.
Advertising Cookies
These cookies help us to display online advertising that may be relevant to you and your interests. They are also used to limit the number of times you see an advertisement, as well as help measure the effectiveness of the advertisements we share. These cookies record your visits to our Services, the web pages you have visited, and the links you have followed. This information may be shared with third parties (such as advertisers and social media platforms) for similar purposes. If you do not allow these cookies, you will still experience advertising, but it will be less tailored to you.
Third-Party Cookies
Please note that third parties, including, for example, advertising networks and providers of external services like web traffic analysis services, may also use cookies, over which we have no control. These cookies are likely to be performance and analytic cookies or targeting cookies. We do not control these cookies and to disable or reject third-party cookies, please refer to the relevant third party’s website.
How Can I Change My Cookie Settings?
CAN CHANGE ON SERVICES: Strictly necessary cookies are always on when you visit us. On your first visit to us, we’ll tell you about our other types of cookies and ask you to choose which cookies we can use. You can always change your mind by going to your settings. You can also manage all cookies placed on your computer by setting your web browser to accept, block, or delete existing cookies on your device. Please consult your browser’s guide for more information on how to do this. Please note that stopping all cookies might mean you can’t access some of our Services, or that some of them might not work properly for you.]
How Long Do Cookies Last?
GENERAL DESCRIPTION OF DURATION: Some cookies only last until you close your browser or the duration of your visit. Some cookies last longer, sometimes forever, and are saved onto your device so that they are there when you come back.]
Contact Information.
If you have any questions about this Cookie Policy, you can contact us by emailing us at service@ccculv.com.
