Clark County Credit Union
Enroll  |  Login

Protection When It Matters

In your time of need, our claims process is quick and easy. If you elected payment protection on your loan, use this convenient claims process to file your claim for any of the following Payment Protection Products:

  • Life
  • Terminal Illness
  • Accidental Dismemberment
  • Hospitalization
  • Family Medical Leave
  • Loss of Life of a Dependent
  • Disability
  • Involuntary Unemployment
Protection When It Matters

Need to File a Claim?

To begin the claims process, please follow these steps.

1. Download, fill out, and sign the claim packet that corresponds with the claim you want to file:

2. Use our claims portal to submit your account information and upload your claims packet:

If any additional documentation needs to be submitted for your claim, please email it to PaymentProtectionClaims@swbc.com or fax it to 210-525-147. For any questions please call 800-527-0066 x17205.

Claims Portal
Need to File a Claim?

Additional Coverage Benefits

Is Your Vehicle Investment Protected?

According to CARFAX, new vehicles lose about 45% of their value within three years, and about 60% of their total value within five due to depreciation.

In the event your vehicle is declared a total loss after an accident or theft, it’s likely the standard insurance policy will fall short in covering your entire loan balance. In fact, if the average new car owner has their vehicle stolen or damaged beyond repair, they could still owe thousands of dollars after their insurance settlement.

To protect yourself from a financial loss, move beyond the industry standard with coverage that’ll benefit you through your entire loan term. GAP can pay up to the remaining balance of your auto loan after an insurance payout—protecting you from a financial loss.

In most cases, GAP will make up the difference between what your insurance policy covers and the amount you still owe. So, instead of paying off a substantial loan balance for a vehicle you can no longer drive, you could be relieved from your remaining loan balance.

Give yourself peace of mind knowing your auto loan won’t be a burden if an unexpected accident or theft occurs.1

To learn more, call your loan officer or service representative today!

As a result of unexpected illness, injury, or death eliminating their ability to earn a paycheck, even the most responsible person can be hit with bills they can’t pay, damage to their credit score, and even repossessions.

When you add Payment Protection to your loan2, you minimize the impact of the unexpected. In most cases, Payment Protection can:

  • Eliminate all or part of your remaining loan balance
  • Protect your credit rating as loan payment obligations are made on your behalf
  • Prevent late fees
  • Create financial security for your family
  • Free-up extra cash when it’s needed most

Payment Protection is affordable, it may cover both you and your co-borrower, and it is a part of your regular payment—giving you one less thing to worry about.

To learn more about Payment Protection, contact your loan officer or service representative today!

Make the Most Out of Your Vehicle Investment
Whether you plan on selling your vehicle after a few years or plan on driving it for many years to come, you may find yourself eventually dealing with a repair or breakdown. And with the rising cost of labor and parts, you could find yourself dealing with high out-of-pocket expenses.

With Major Mechanical Protection (MMP), you can protect yourself from costly repairs and enjoy your vehicle longer. The total cost of MMP is often far less than the cost of a single repair! Pay for this protection once, and in most cases you will not have to pay anything more than a small deductible should a breakdown occur.

Your coverage may include all or some of the following benefits*:

  • Comprehensive repair coverage
  • 24-hour roadside assistance
  • Lost key and lockout assistance
  • Emergency tire repair
  • Rental car reimbursement
  • Trip interruption expense reimbursement
  • Flexibility when getting repairs done — can be used at most licensed repair facilities
  • MMP transfers to a new owner, which adds to the resale value of your vehicle

Protect yourself for the road ahead— to learn more about MMP, call your loan officer or service representative today!

*coverages vary

Coverage Available:

  • Life
  • Accidental Death and Dismemberment (AD&D)
  • Auto
  • Property
  • Health

Call 1-855-425-8309 for more information or visit TruStage Insurance.

1Your purchase of GAP is optional. Whether or not you purchase GAP will not affect your application for credit or the terms of any existing credit agreement you have with the financial institution. There are eligibility requirements, conditions, and exclusions that could prevent you from receiving benefits under GAP. You should carefully read the contract for a full explanation of the terms.

2Payment Protection may be available for personal credit cards, auto loans, personal consumer loans, and home equity loans. Your purchase of Payment Protection is optional. Whether or not you purchase Payment Protection will not affect your application for credit or the terms of any existing credit agreement you have with the financial institution. There are eligibility requirements, conditions, and exclusions that could prevent you from receiving benefits under Payment Protection. You should carefully read the contract for a full explanation of the terms.

Close Form

Online Banking Login